Privacy Policy

1. Information We Collect

At Gwatt Innovations, we collect information that you provide directly to us, such as when you:

• Request a consultation or quote for solar energy solutions
• Contact us through our website, email, or phone
• Subscribe to our newsletter or marketing communications
• Participate in surveys, promotions, or events
• Use our energy management platform or mobile applications

2. Types of Personal Information

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, energy usage data, roof specifications
• Financial Information: Payment information for services (processed securely through third-party providers)
• Technical Information: IP address, browser type, device information, usage patterns
• Energy Data: Solar system performance, energy consumption patterns, grid interaction data

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our solar energy solutions and services
• Respond to your inquiries and provide customer support
• Design and optimize solar systems for your specific needs
• Monitor and maintain your solar energy systems
• Process payments and manage billing
• Send you important updates about your solar system or services
• Comply with legal obligations and regulatory requirements
• Improve our website, products, and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in delivering our services (installation teams, equipment suppliers, financing partners)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and cloud infrastructure

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Solar system performance data may be retained for the duration of your system's warranty period.

9. International Data Transfers

If you are located outside Canada, please note that your information may be transferred to and processed in Canada, where our servers are located and our central database is operated.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: